CALL US

Our Client Advisors are here to help, providing information on your inquiries and advice on your purchases. You may contact us by phone:

Tel: +998 (99) 990-26-99

CHAT WITH US

Our Live Chat Client Advisors are available to assist

EMAIL US

Contact us for support, collaborations, or anything you'd like to share with us.

info@moona.shop

LOCATION

Visit us in person and explore the world of Moona:

Tashkent, Uzbekistan. Tashkent City, Furqat Street 2A

Working hours: 11:00 AM – 8:00 PM (Open daily)

Shipping within Uzbekistan

Order processing takes 1–2 days. Delivery takes 1–2 days. Shipping is free.

Shipping within Russia

Order processing takes 1–2 days. Delivery to Russia takes 5–10 days and costs $30. Orders over $1000 qualify for free shipping.

Worldwide shipping

Order processing takes 1–2 days. Delivery time to the destination country depends on the country — from 5 to 20 days.

When ordering delivery outside of the Republic of Uzbekistan, you will be required to pay duties and taxes in accordance with your country's laws. For more information, please contact us: info@moona.shop

Looking for free shipping?

See all ways to save at Moona → Ways to Save

If you need your order delivered by a specific date, let us know. We’ll do everything we can to ensure it arrives on time. Our WhatsApp

You may return a product of proper quality within 14 days from the date of receiving your order when purchased in our online store, and within 14 days from the date of purchase in our showroom, Instagram or WhatsApp, if the item does not fit you in size, color, style, or shape.

For returns to the online store, processing takes up to 10–14 business days from the moment the returned parcel is received. After your return is processed, the funds will be refunded to the bank card used to pay for the order on the website.

Important! The following items are non-exchangeable and non-returnable: cosmetics, jewelry, hair accessories, underwear, tights, socks, swimwear, bodysuits, leggings, and other knitted underwear and hosiery items, as well as SALE items. However, we can exchange jewelry for a different size.

The online store reserves the right to refuse a return in cases where violations of product condition requirements are detected. In such cases, all return shipping costs are borne by the customer.

In the MOONA online store, we accept VISA, MASTERCARD and HUMO cards. To pay in the currency that is most convenient for you, please select one of the two currencies in the top menu: UZS, USD. For any payment details, you can contact us on WhatsApp.

We use two payment systems (gateways), OCTO and IPAK, to process payments. If a payment doesn't go through via one system, please try the other. If the payment still fails, contact us on WhatsApp and we will issue you an invoice manually.

Customers from Russia or holders of a MIR card can contact us on Telegram, and we will issue an invoice manually in RUB (rubles).